| um...her tone of voice was just really not friendly...then one time she said something, and i repeated it after her just to confirm, she actually said "that's what i said the first time", and it was definately not in a nice tone...anyways a "senior" customer representative called me afterwards to apologize (because i'd sent out an email to them)...maybe she was having a bad day, but i really don't care and i just don't think that this is not the kind of service she should provide if she is on the front line of the customer service |
發表於 2008-1-14 14:11
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