溫哥華老友記討論區 - Powered by Discuz! Board

標題: [西餐] Hot water [打印本頁]

作者: Prelude 時間: 2009-12-18 15:09 標題: Hot water

message

If you are a customer, you ask for hot water with lemon and sugar, do you expect to pay?
I charged the customer $1 for a tea pot of hot water, cup, spoon, sugar, and 2 slice of lemon.
The customer got angry when she saw it on the bill, and refuse to pay.

I mean, we all love to have everything for free as customer. Would you pay if you were charged?

作者: fibbi 時間: 2009-12-18 15:20

本帖最後由 fibbi 於 2009-12-18 16:24 編輯

In most "western" restaurant I have been to, I was not charged with hot water (that comes with lemon too).
Only place I got charged is C restaurant. But they give out lemon juice in a squeeze container like the "eye drop". So they charge $ as it's more "fancy" than giving out lemon wedges?
As long as the charge is not too high, I am willing to pay. I think C charges me $2 or $2.5.
But think about it, they can charge $3 for tea, which is just hot water + tea bag (how much is a tea bag?) So I dn't mind if I got charged a little bit la. Of course, free is the best la.

For Chinese restaurant...of course not expect the charge la...since it's always provided free HOT TEA (or included in the "tea charge already), why would i expect extra charges for hot water?

作者: Ultraman 時間: 2009-12-18 15:22

What "type" of the restaurant you work for? I mean, Hongkongese-western style, Caucasian style, or Chinese....etc?

作者: Lik 時間: 2009-12-18 15:23

If you gave it to the customer in a glass, then (as a customer myself), I most certainly wouldn't expect to be charged law. Tons of places add a slide or wedge of lemon into their ice water ga la. And sugar is always a complimentary item mah.

You could argue that since you brought it out in a tea pot, that might be different. But I can totally see how the customer would get upset law.

(And really, I wouldn't expect to it to come out in a tea pot, and I wouldn't expect to get charged la.)

-Lik

作者: Ultraman 時間: 2009-12-18 15:29

Anyways, let the customers know in advance whenever there is a charge on anything they seem don't know or not officially on the menu.

作者: B仔 時間: 2009-12-18 15:30

本帖最後由 B仔於 2009-12-18 16:33 編輯

通常去西餐問拿熱水加檸檬，佢地唔會CHARGE我。。。因為你去西餐廳食野，佢都會比ICED WATER WITH LEMON BY DEFAULT。。。
如果你問拿糖，我諗佢地（西人SERVER），會奇怪D望吓你掛～
講真，個客UPSET唔奇嘅。冰水變熱水姐。。。同埋如果你叫TEA，比CHARGE，咁個CHARGE都唔係計佢用過粒糖la。。。

咁CHARGE唔CHARGE，睇吓公司POLICY囉。。。同埋問吓MANAGER掛～

作者: fibbi 時間: 2009-12-18 15:31

Yeah like sometimes I got charged if I want "honey with lemon" as drink from the set menu. At first I am not too 'happy' because it's free else where.
So it's always nice if there is extra charge just let the customer know, especially when customer requests something "not on the menu".

作者: Ultraman 時間: 2009-12-18 15:33

Same as I ask for XO sauce at dim sum restaurants. I ask: "Do you have XO sauce please?" If the server answers: "Yes, we do.", and then he/she gives me one, I won't expect to pay for it cuz he/she didn't mention. But if he/she answers: "Oh yes, it's $3 per dish.", then it's my decision to order it or not and of course I understand that I have to pay for it.

作者: habitrailspace 時間: 2009-12-18 15:36

message
If you are a customer, you ask for hot water with lemon and sugar, do you expect to pay?
I charged the customer $1 for a tea pot of hot water, cup, spoon, sugar, and 2 slice of lemon.
The cu ...
Prelude 發表於 2009-12-18 16:09

cu on youtube la

作者: Ultraman 時間: 2009-12-18 15:42

If a customer goes to a HKese-western restaurant and order a cup/glass of hot water, I believe nobody would charge for it. But then the cheap customer ask for some slices of lemon and put together with the free sugar which was already on the table setting to make a self-made "hot lemon water", I think he/she will be charged! (the fact is, no server will give him/her free lemon in the first place)

作者: B仔 時間: 2009-12-18 15:53

cu on youtube la
habitrailspace 發表於 2009-12-18 16:36

唔好咁衰啦～～～

唔會為一蚊而上TUBE掛

EEE。。好難講，上次港女為＄5港幣都拍TUBE。。。
一蚊加幣。。。

作者: habitrailspace 時間: 2009-12-18 15:59

唔好咁衰啦～～～
唔會為一蚊而上TUBE掛

EEE。。好難講，上次港女為＄5港幣都拍TUBE。。。
一蚊加幣。。。
B仔發表於 2009-12-18 16:53

sigh
$1

作者: tofu 時間: 2009-12-18 16:41

in a hongkong-western restaurant, i will expect to pay, because there is an item 熱檸水.
for other items, if the item is already on the menu, i won't expect the waiter repeat the charge when we order it. if the item is not on the menu, i will expect the waiter tell me the charge before he takes the order.

作者: Prelude 時間: 2009-12-18 19:54

本帖最後由 Prelude 於 2009-12-18 20:58 編輯

Many guys here fail to understand that 熱檸水 is a commonly charge drink in HK cafe restaurant.  It's almost same price as Milk Tea.  Of course, they will charge you for it when you ask Hot Lemon Water.  If you go in ask for hot water and ask for lemon slices, and make your own Hot Lemon Water with the table sugar, then the servers there will think you are the cheapest Chinese customer and will implicitly curse you and spread the word among other servers and customers.

My restaurant is a semi fine dinning western restaurant, that's why I contemplate not to charge them.  But I finally did, because she is asking for more this and that as well which I didn't charge for.

The difference between the hot water set I gave her and our Tea is only the premium tea bag which cost $0.50.  And we charge $3.50 for the tea.

The reason I didn't mention to her at the beginning is because, in a decent western restaurant serving western customers, you try not to offend them in any way.  In western world, if you ask the customer is ok with the $1 charge, it's an insult to many people, especially in high end restaurants.  (But in this case, she is not that type of customer.)

The end result of that, I took off the $1 charge for her to be happier.  But she won't be happy anyways though.

作者: khaki 時間: 2009-12-18 20:34

I guess if it's on menu, you can charge the customer. Just like cheesecake etc., I found that they charge customers for hot water with lemon.

作者: Purpleheart 時間: 2009-12-18 22:26

出黎吃喝玩樂都係為左開開心心, 為左 $1 而搞到自己唔開心又勞氣, 唔值得
我明白唔係為 $$ 既問題......但都要明白人家生意難做, 半舊檸檬都係錢丫

作者: Prelude 時間: 2009-12-18 23:09

出黎吃喝玩樂都係為左開開心心, 為左 $1 而搞到自己唔開心又勞氣, 唔值得
我明白唔係為 $$ 既問題......但都要明白人家生意難做, 半舊檸檬都係錢丫
Purpleheart 發表於 2009-12-18 23:26

Exactly, varies from $0.25 to $1 each, average around $0.4.  With gas, storage, and spoilage, it's around $0.5.  Half lemon is $0.25.  Need to at least gain $0.75 to get even.

Then, plus the tea pot, spoon, and cup wash labour/chemical(for western restaurant), with few cents for sugar.  $1 is not making money.

Some ppl say put this on youtube.  It's just disgustingly dumb.

作者: Ultraman 時間: 2009-12-19 00:30

Next time, tell your valuable customers: "Sorry sir/madam, we don't have loose slices of lemon, but a cup/pot of lemon with water/tea is $3.50. How many would you like?"

作者: Catpiano 時間: 2009-12-19 09:50

I remember that "CHEAP" way back then ...  back to student time from some of my friend ..

First, ask for some HOT Water ...  ( ok, free )  then, ask for some slice of LEMON ..  ( ok free )  then go to grab some HONEY from the counter .. ( ok, free, DIY )

So, you got a nice Hot Honey Lemon for FREE!!  LOL

I guess depends on the resturant policy ..  I guess it is ok to charge for the "LEMON" ^_^

作者: 布小熊 時間: 2009-12-19 11:48

Actually a lot of restaurants have hot water with lemon on their drink menu and it's charged. (usually not per cup and is refillable)
I am OK with that. (same idea as hot tea)

歡迎光臨溫哥華老友記討論區 (http://loyaukee.com/forum/)