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標題: Self-checkout [打印本頁]

作者: Guy 時間: 2010-7-29 18:15 標題: Self-checkout

don't you just get frustrated when self-checkout line up took so long to get thru?

been to ikea and superstore yesterday.

in ikea,
using the self check out which i have only two items.

the 4 groups in front of me when i enter, each of them have no more than 6 items.
and three of the four self-checkout opened
but each of them took more than 5 minutes and one took like 10.

like they don't read the instructions and prepare for it.

the lady flipped a picture frame for many times to find the barcode. the frame has only two flat side.. how hard is that to find it~!!!
and a man kept swiping the card when ask to insert the card.
and the other insert the card when asked to swipe.

and the couple...who took 10min. they actually discuss in front of the screen whether buying it or not..

at the end took me less than a minute to go thru them. waiting for the recipe took most of the time.

in Superstore, people pressed the items against the scanner took so long to get them.
what i do is i find the barcode and face it a inch to the scanner.. it will get thru easily..

but the superstore self-checkout computer is slow which they do not allow you to multi-task ( like one hand scan one hand out into bag)

作者: billleevanchi 時間: 2010-7-29 19:54

like safeway, they should get at least a staff to help out at those self check counters. I notice that in home depot the customers there are very fast and experienced.

作者: godavid 時間: 2010-7-29 20:02

i love shopping at pricesmartfoods, great on selfcheckouts

作者: fibbi 時間: 2010-7-29 21:34

Save on self-check out is fast as well.

作者: lovelyfriend 時間: 2010-7-29 21:59

Self check out is good for normal products
But it is not convenient for buying fruits , such as oranges , apples vegetables ... as u have to find out the code ...

作者: tapioca 時間: 2010-7-29 22:15

I found that at self checkout, if you moved your items in the bagging area (the ones you placed the already scanned) when you still have other items to scan, the machine would freeze and say" unexpected item in the bagging area, please remove the item..." and you could not process anymore; you need to wait until the staff to override it to continue.

That is very frustrating. I just want to rearrange my scanned items in the bag to fit them better, but ended up freezing the till.

作者: dmnf 時間: 2010-7-29 22:36

本帖最後由 dmnf 於 2010-7-29 22:39 編輯

Yes most of the self-checkout is slow because of the general public does not know how to scan barcode.
The scenario Tapioca mentioned is the machine suspects you cheat but it just says it nicely.  The shopping basket side and the bagging side is like a 天秤.  What ever weight on the left must be transferred to the right after each scan.  The scanner knows the weight of the scanned item.  If you scan and put the item in your handbag, the 天秤 will lose balance and it will suspect you cheat and then alarm the attendant.  Avoid doing this.  Both sides (metal platform) are a big digital scale.

I think you can do rearrangement in the bagging area as long as you don't scan at the same time.  The machine assumes 1 person operations.

作者: chowB 時間: 2010-7-29 22:56

I just found the 天秤 system very stupid la! First, there is absolutely no sign and instruction to tell people how to use it, second, how if the product is too heavy to put on the metal platform but on the floor, then how does it work ah? People who try to cheat are smart anyways, they can cheat no matter what system you have la. this kind of system is to help honest customers and to reduce the line up problem ah mah.

作者: dmnf 時間: 2010-7-29 23:14

天秤 is almost the only way to make sure people are honest.

For Ikea, they may not use 天秤 method because of their heavy items. For sure save-on-foods and other grocery stories use 天秤 method because the staff over there told me this story.

作者: pkphilip 時間: 2010-7-29 23:57

Walmart self-check in the US is so much faster and more efficient.

Here... just slow and sucks

Philip

作者: samsung 時間: 2010-7-30 00:44

if there are less idiots, line-ups at self-check-outs are great

作者: BiscottiGelato 時間: 2010-7-30 09:28

I won't blame the people. The self-checkout systems generally are poorly designed, slow and buggy. I bet they barely went through a lot of testing before the systems were sold.

Having that said, both designer and consumers will take some time to learn. Eventually people will know how to design it properly and know how to use it properly (quickly). Just need to give this a few years to sink in.

作者: B仔 時間: 2010-7-30 10:28

if there are less idiots, line-ups at self-check-outs are great
samsung 發表於 2010-7-30 00:44

X2!!!!!!

作者: zoids 時間: 2010-7-30 15:03

X2!!!!!!
B仔發表於 2010-7-30 10:28

X3!!!

By the way, the system is made from Fujitsu, if you have any complain regarding their hardware design, feel free to contact them.

作者: samsung 時間: 2010-7-30 17:04

X3!!!

By the way, the system is made from Fujitsu, if you have any complain regarding their hardw ...
zoids 發表於 2010-7-30 15:03

they should use the itouch/iphone design, named it "icheck-out", as ppl in the whole world are familiar with iphone/ipod/itouch now

even idiot can use

作者: B仔 時間: 2010-7-30 17:08

they should use the itouch/iphone design, named it "icheck-out", as ppl in the whole world are fam ...
samsung 發表於 2010-7-30 17:04

SELF CHECKOUT有埋把聲話比你聽要點做／用，D字又大大隻，IPHONE同IPAD冇，所以D人唔慣唔識用囉！

作者: samsung 時間: 2010-7-30 17:12

SELF CHECKOUT有埋把聲話比你聽要點做／用，D字又大大隻，IPHONE同IPAD冇，所以D人唔慣唔識用囉！ :lo ...
B仔發表於 2010-7-30 17:08

so they are i-idiots

作者: lo_pak 時間: 2010-7-31 12:48

I will only use the express self checkout line if there is no lineup and I'm free of time...

作者: karyee 時間: 2010-8-23 05:03

i like the self check out at price smart, it's fast. but then always have problem with the bagging area.. *sigh*...

作者: news 時間: 2010-8-23 08:52

its ok...it will still be faster than regular till at superstore..but yes...the ones at superstore are slow

作者: samsung 時間: 2010-8-23 10:07

its ok...it will still be faster than regular till at superstore..but yes...the ones at superstore a ...
news 發表於 2010-8-23 08:52

no it depends... taking Superstore Metrotown as an example, sometimes it's faster to use the "speedy checkout" then self-checked-out as there are too many idiots are using the machine and they couldn't figure out how to use it... some idiots use self check out even though they have a whole cart of goods... I suggest those idiots to use human lor, as they are soooooooooooo slow

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