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標題: Costco Fries in poisonous containers [打印本頁]

作者: zuesel 時間: 2011-4-19 20:49 標題: Costco Fries in poisonous containers

本帖最後由 zuesel 於 2011-4-19 21:03 編輯

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Went to Costco last week. Didn't even notice the fries melt right through the foam contain that they use until we almost finished! What idiots!

I showed it to the kitchen staff:
They just shrug: "we know and told the mgmt but they won't do anything about it and there's nothing we can do!".

I then took it to customer service...
Rep #1: "I've been trying to tell them years ago but they didn't change anything."
Rep #2: "You should fill out a comment card...".
Me: "I read the comment bulletin board, you guys post ONLY the good comments.".
Rep #2: "it's true, we only post good ones but they do get read."

So I filled out a card stating if something isn’t done, I’ll be posting this on the net and with my phone number on it.

A manager called me back the same night...
Me: “...If the staff practice proper food handling ie: wear hairnets, use gloves, etc, isn’t it common sense not to use foam containers? No one use them anymore years ago! Not even MacDonalds!”
Mgmr: “That’s strange...we’ve been using this type of container for years...the supplier are supposed to have a special coating on them...I’ll call them tomorrow...”
**Scratching head**What? Some kind of spray on the foam containers?
Me: “Why not use paper? And why don’t you see for yourself?”
Mgmr: “Well, the staff are supposed to wait for the fries to cool for a bit first...”
Me: “These are excuses! You would end up with more complains with customers waiting for food. Besides, how do you gage the safe temperature for the foam containers? With a timer?”
Mgmr: “...I’ll make some calls and will call you back tomorrow...”

Next day...
Me: “Well, did you see for yourself?”
Mgmr: “....urrrrr.....yeah, I do...”
Mgmr: “I called our supplier and my mgmr and they are aware of this...”
Me: “well?”
Mgmr: “Well, they are aware and we are a big company...long process for changes to happen....”
Me: “Obviously, they don’t see this as any urgent matter...not urgent enough to be action on immediately.”
Mgmr: “Will call you back once I hear something...and you can get credit for an order of fries.”
**I laughed**

Well, it’s been a week and I haven’t heard anything from him. And I don’t think I should be playing along with Costco’s nonchalant attitude. Therefore, I’m posting to warn others! Especially if you get poutine, you won't even see the holes coz the gravy will be covering them!

作者: Catpiano 時間: 2011-4-19 21:35

Oh .. is it the FAIL foam container post here not too long ago?

作者: FiChai 時間: 2011-4-19 21:49

Report to Health Canada?

作者: pkphilip 時間: 2011-4-19 21:49

You know.. many Chinese food court stalls still uses this... they melt when the food is in there.

Well.. it's a big company... so the message will take forever to get up there and probably lost in the process.

Rather than escalate at the store level, you might as well go all the way up to corporate and it is a lot more effective there.

Philip

作者: FiChai 時間: 2011-4-19 22:20

For instant response: get someone ate their food and got sick/poisonous and send to hospital and get the media to report on TV and paper! They would use alternative or fold down the next day! LOL

作者: CWong 時間: 2011-4-20 02:31

講開我又想問吓有冇人可以話我知点解所有麦記茶餐廳啲員工唔使載手套就咁徒手pack啲冚家飽俾顧客？我嗰次就見住條o靚pack完个飽就出去樓面收tray同換垃圾桶，整完又返番入去，手都唔洗繼續整飽，真係好嚇人！

作者: yokult 時間: 2011-4-20 07:35

I agree!
Report to CTV, Health Canada, or CBC!

作者: tiffiant 時間: 2011-4-20 08:47

that's why i don't eat costco foods

作者: 布小熊 時間: 2011-4-20 09:28

that's why i don't eat costco foods
tiffiant 發表於 2011-4-20 08:47 AM

same here. got to resist it.

作者: pkphilip 時間: 2011-4-20 12:11

講開我又想問吓有冇人可以話我知点解所有麦記茶餐廳啲員工唔使載手套就咁徒手pack啲冚家飽俾顧客？我嗰次就 ...
CWong 發表於 2011-4-20 02:31

Because kitchen staff is not suppose to work outside of kitchen. What you are seeing is some managers allow the staff to do that.

Philip

作者: peter236 時間: 2011-4-20 17:55

講開我又想問吓有冇人可以話我知点解所有麦記茶餐廳啲員工唔使載手套就咁徒手pack啲冚家飽俾顧客？我嗰次就 ...
CWong 發表於 2011-4-20 02:31

wow, can't believe Macdon is that dirty.

作者: bubu127 時間: 2011-4-21 15:57

wow... I've had costco fries so many times but never noticed the container melts.. maybe I just never paid enough attention???
Anyway I don't think this issue will get resolved unless it'd being broadcasted by the media.. ouch.

作者: habitrailspace 時間: 2011-4-21 16:26

a lot of chinese restaurant n food court doing the same thing

作者: peter236 時間: 2011-4-21 20:39

I never had a container from a Chinese restaurant or Chinese food court that melts. Maybe the Chinese use better quality containers.

作者: sheep 時間: 2011-4-21 20:44

I never had a container from a Chinese restaurant or Chinese food court that melts. Maybe the Chines ...
peter236 發表於 2011-4-21 20:39

食唐餐
食到要打包
咩都凍哂喇

作者: habitrailspace 時間: 2011-4-21 20:55

食唐餐
食到要打包
咩都凍哂喇
sheep 發表於 2011-4-21 20:44

泥D左仔報

作者: peter236 時間: 2011-4-22 20:51

食唐餐
食到要打包
咩都凍哂喇
sheep 發表於 2011-4-21 20:44

nah, even when I was buying takeout food which was steaming hot, didn't melt it.
Fried chicken wings in the box didn't melt it.

作者: satil 時間: 2011-4-22 22:45

咁大家講開清潔問題, 問大家有幾多人留意到, 去飲茶.
有冇人留意set 枱時, 0的大枱面係點攞出嚟.
roll on the ground!
咁0的waiter/ess係點 '用手' roll.
跟住, 有冇洗手, 就派枱布, 碗筷.
0的大枱面通常又放在那裏?
跟住0的茶壺, waiter/ess比你0的用品及食物............... 唔想提!

你重敢唔敢去飲茶呢?

作者: FiChai 時間: 2011-4-22 23:42

即使買食材返屋企自己煮，頂多就係可以洗得乾淨啲同煮得熟啲。但係究竟啲食材本身嘅製作同生產過程係點，你又知唔知得咁多同埋想唔想知咁多呢？
就箅你專買一啲你信得過既國家出產嘅物品，佢哋又有冇用到一啲你覺得唔可靠嘅國家出產嘅配料呢？
當科技越發達，人性就越墮落！唉..... 希望只要唔好食到我又痾又嘔又中毒，仲可以點？

作者: peter236 時間: 2011-4-23 19:55

本帖最後由 peter236 於 2011-4-23 19:58 編輯

咁大家講開清潔問題, 問大家有幾多人留意到, 去飲茶.
有冇人留意set 枱時, 0的大枱面係點攞出嚟.
roll on ...
satil 發表於 2011-4-22 22:45

They normally don't wash or wipe their greasy hands before setting the table.
Sometimes they need to move the chairs around, some of the grease is transferred to the back of the chair. Then you sit down and your clothes come into contact with the back of the chair.

作者: sheep 時間: 2011-4-23 20:20

回復 20# peter236

你咁講係為佢哋掩飾定係解釋？
佢哋係無可奈何冇心咁做？

作者: satil 時間: 2011-4-23 21:36

lol, 係唔係要講明0的.

驚你唔敢去中式餐館.

作者: Yes-man 時間: 2011-4-23 21:58

we wipe clean all our stencils at all restaurants especially chinese. everyone should.

作者: somewhereintime 時間: 2011-4-23 22:20

Use alcohol swipe, back to 60's

作者: jennychick 時間: 2011-4-24 07:49

it is melted by the hot oil

作者: satil 時間: 2011-4-24 11:39

0個0的大台面通常store近儲物室, 近廚房, 近厠所, 你可想像0個附近的地毯有0的乜.
0的大台面在地上roll, 枱邊有0的乜, 0的waiter對手會有0的乜?
你0的杯碗碟真係抺吓就用得?! 是不是用酒精抺過的座厠你會用口.... :p
我只去0的有火煱爐頭的酒家飲茶, 他們不換枱面. 起碼小了這個極度污染的問題.

作者: somewhereintime 時間: 2011-4-24 12:58

Well, you can only do so much in the dining room,
you never see what happens in the kitchen

作者: satil 時間: 2011-4-24 14:14

回復 27# somewhereintime

i know, i work in kitchen b4.

作者: Prelude 時間: 2011-4-24 14:52

本帖最後由 Prelude 於 2011-4-24 14:55 編輯

Anything can happen in the kitchen.
ANYTHING. puke, sheeet, pee, garbage, food rolled on the floor and pick up to serve, sex, pubic hair, stepped on and serve, left overs from previous customer, and anything you can or can't imagine. Many staffs "don't care/no time to care" about the job, the restaurant, or customers. It's part of our society.

Just think of it as part of life, and it will help you build up good bacteria for future.
As long as they don't pour commercial chemical in the dish or serve nuclear fish, then we should survive.
PS. Not all restaurants are like that, and for most restaurants, these doesn't happen regularly, but they do happen from time to time by accident, or on purpose, or just don't care.

作者: habitrailspace 時間: 2011-4-24 19:53

回復 29# Prelude

so disgusting

作者: somewhereintime 時間: 2011-4-24 20:20

回復 29# Prelude

When I worked graveyard at hotel decades ago, bored cooks pee-d in the
steam jacket soup pots

作者: sheep 時間: 2011-4-24 20:27

my schoolmate pee-d in the milk shake when he was working in Mac

作者: somewhereintime 時間: 2011-4-24 20:29

回復 32# sheep

How 'bout the ice cream dispenser?

作者: sheep 時間: 2011-4-24 20:31

回復 33# somewhereintime

I only drink coffee

作者: peter236 時間: 2011-4-24 20:43

my schoolmate pee-d in the milk shake when he was working in Mac
sheep 發表於 2011-4-24 20:27

Did he clean the container afterwards?

作者: sheep 時間: 2011-4-24 20:48

回復 35# peter236

good question

作者: zuesel 時間: 2011-6-29 13:35

Got a call fr Costco yesterday. They said the entire company has changed their containers! I haven't time to check it out yet. If anyone goes, pls reply to this post. Thanks!

I'm glad that I complained. You just have to do that sometimes to made a difference.

作者: 草莓妹妹 時間: 2011-6-29 19:45

Got a call fr Costco yesterday. They said the entire company has changed their containers! I haven't ...
zuesel 發表於 29/6/2011 01:35 PM

I was at Richmond Costco today. I still saw they are using those containers to put the fries.

作者: zuesel 時間: 2011-6-30 00:18

Maybe I'll call them to check. Thx!

作者: IcySugar 時間: 2011-6-30 00:29

mayb they wanna 2 finsihed the left over containers lol

作者: nabeyaki 時間: 2011-7-1 11:33

They may not change the containers easily until more media report about that

作者: peter236 時間: 2011-7-1 15:12

They are greedy merchants. Beware of plastic in your food.

作者: news 時間: 2011-7-4 09:54

yeah they r still using the foam container in the burnaby location

作者: fongparker 時間: 2011-7-16 21:00

We should complain if things are not right Doing nothing have nothing.

作者: zuesel 時間: 2011-7-19 15:06

本帖最後由 zuesel 於 2011-7-19 15:08 編輯

We should complain if things are not right Doing nothing have nothing.
fongparker 發表於 2011-7-16 21:00

I like that kind of attitude!!!

Anyway, while I can't visit every Costco, I've called the Vancouver, Richmond, and Burnaby locations and spoke with the kitchen staff. I asked them if there had been a change in their containers and when. They said yes and over 1 month ago but don't really know why.

. They said the material now is more like paper compare vs their old ones.
Please let us know if you are finding otherwise the above isn't the case.

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