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標題: 甘泉搶錢！ [打印本頁]

作者: 華美子 時間: 2008-4-9 19:17 標題: 甘泉搶錢！

This is an email I got from my friend today:
----------------------------------------------

We check our credit card account regularly online.
Today, I have found out Oasis Hongkong debited our
credit card for $505 HK dollars ( equals to $67. CDN)
.  This is the same credit card we used when we fully
paid our airfares in June 2007 for our trips to/from
H.K. in December 07/January 08.

We reported to our credit card centre immediately to
claim for this unauthorized debit item.

So, if you have used your credit card to pay for any
Oasis airfare previously.  Please watch out your next
credit card statement.  Hope that this would happen to
you.

作者: Ultraman 時間: 2008-4-9 20:06

Well, I don't think we (including your friend as the first-person victim) truly understand what had happened for the "false charged", but then you said 甘泉"搶錢" really give the public a very bad impression before making it clear. Since all we know they're having some issues to deal with for the moment (doesn't mean that is a good excuse to them), there maybe many possibilities for this "false charged". Why not your friend call them and find out why instead of guessing in a super negative way ar?!
But still thanks for reminding those who had or have purchased tickets from them geh.

作者: Littleprince 時間: 2008-4-9 20:19

係﹐因為呢種情況可能性好多﹐唔能夠憑一封電郵就定甘泉的罪﹐像是說對方有心欺騙似的。

[ 本帖最後由 Littleprince 於 2008-4-9 20:28 編輯 ]

作者: 華美子 時間: 2008-4-9 21:36

I understand. I just quote this email from my friend.

作者: Alcoholic 時間: 2008-4-9 21:43

不過，妳朋友之前已經full paid左D airfair 啦。。。咁隔3個月後再charge, 諗落點都係Oasis唔係咁岩囉我覺得。又冇invoice講個charge係咩，唔係好負責任bor....

[ 本帖最後由 Alcoholic 於 2008-4-9 21:45 編輯 ]

作者: Ultraman 時間: 2008-4-9 23:44

Not blaming you to quote the original email, but how about the misleading blocked title "甘泉搶錢"?

In any possibility is still 甘泉's fault anyways. But as a customer/victim has the right to know what exactly is going on and ask for appropriate response.
According to the original email content, the victim only reported to credit card center but didn't mention he/she has reported/complained/asked 甘泉 at all, and thus the truth can never be revealed lor.

作者: shutterbug 時間: 2008-4-10 08:20

甘泉搶 my 錢 already la....I ordered a ticket to fly in July and now they're shutting down....

"甘泉搶錢" fits my case perfectly!!!

作者: LOK 時間: 2008-4-10 08:31

原帖由 shutterbug 於 2008-4-10 08:20 發表
甘泉搶 my 錢 already la....I ordered a ticket to fly in July and now they're shutting down....

"甘泉搶錢" fits my case perfectly!!!

were you pay by credit card? you should be able to get your money back.

作者: yyj 時間: 2008-4-10 11:20

I heard you have to wait until day of flight (July) and tell credit card company the services wasn't delivered to you and then you can get the money back..

作者: Alcoholic 時間: 2008-4-10 11:31

原帖由 Ultraman 於 2008-4-9 11:44 PM 發表
According to the original email content, the victim only reported to credit card center but didn't mention he/she has reported/complained/asked 甘泉 at all, and thus the truth can never be revealed lor.

Ultraman,
我覺得。。。華美子既朋友"今天"(april 9th, assuming 華美子made this topic the same day she got the email from her friend), then that means Oasis made the charge on the day of or after they declared shut down. and as we all know from radio & news, if you try calling Oasis #, none of them are in service. so i don't think the title 甘泉搶錢 is that misleading & inappropriate 既。。。

作者: shutterbug 時間: 2008-4-10 11:31

yeah, hopefully I'll get my money back...

作者: Rainy 時間: 2008-4-10 12:18

hey everyone....

whoever ordered the tix from Oasis with your VISA card.. you should be able to get your $$ back...

for MasterCard user.. good luck

a fd of mine's ordered the tix for July.. she paid by VISA and she explained her case and the VISA card company told her that there are few cases reported already too and they will do the full refund wor...

作者: daimo 時間: 2008-4-10 12:25

why would MasterCard have a different policy?

作者: saimah 時間: 2008-4-16 03:21

原帖由 Rainy 於 2008-4-10 12:18 發表
hey everyone....

whoever ordered the tix from Oasis with your VISA card.. you should be able to get your $$ back...

for MasterCard user.. good luck

a fd of mine's ordered the tix for July.. she pai ...

Ya... I paid for my mom's Oasis ticket and it was fully paid. I called HSBC Visa yesterday, and they said they'll pass my case to this other dept, but they need me to write them a black&white request letter to make the dispute. Well, I don't know if i can really get the money back, but at least there is a chance. I really hope that Oasis can find a new buyer to take over; otherwise, I'll need to suffer high tix price..*0*... I was going to buy Oasis and go back to Vancouver this summer, lucky I didn't buy it yet. Now I needa check out JAL, maybe cheaper than other direct flight airlines.

作者: littlenight 時間: 2008-4-16 10:41

好難單憑咁少既資料黎定斷甘泉搶錢
其實個人覺得標題如果話請留意Visa單據會直接同冇咁多誤會
如果我收到哩D問題既話~我諗我會card center同甘泉都打去問下~
有可能System出錯或者其他問題既~
一間有牌既公司冇可能無緣無故收顧客錢既~
甘泉/Card Center係有錯~但唔駛講到搶錢咁嚴重掛~
好容易令人誤會~

作者: Rainy 時間: 2008-4-17 10:49

原帖由 daimo 於 2008-4-10 12:25 發表
why would MasterCard have a different policy?

I am not sure. I got 2 fds used mastercard to pay. Both called the card center and they said they are not able to refund or do anything. My auntie just bought the tix like a week ago before Oasis released the news. She called her mastercard center and they said they will not refund the $$ to her despite the fact she explained everything to the card center...(consider it was only a weeks before that news le) so I guess Visa card companies actually have a really good protection policy for their customers? I don't know. I cannot trutly say Visa will refund the full $$ or anything, at least there's the room to talk about and may possible get the $$ back wor?

作者: shutterbug 時間: 2008-4-17 11:03

Rainy, have you auntie request a chargeback instead of a refund?

http://en.wikipedia.org/wiki/Chargeback

I think the chargeback policy of VISA and MC are similar. If the merchant fail to provide the product/service, you're allow to request a chargeback.

作者: Rainy 時間: 2008-4-17 11:22

shutterbug,

i think she requested for refund le.. let me ask her again sin... thanks for your info!!!

作者: celeron_266 時間: 2008-4-17 12:21

i would like to know about the chargeback too

my dad used a mastercard to got a ticket and now he couldnt get the money back

作者: shutterbug 時間: 2008-4-17 15:11

My relative in HK used a VISA to buy. His initial contact from the bank told him that he won't be able to get his money back. Then he went to the bank in person and requested a chargeback at Bank of China in HK, nobody knows what he's talking about, so the staff phoned around, finally gave him a form to fill out. Apparently, the people in HK don't really know the real benefits of using a credit card.

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