chobit

Yeah.. return the item.  Then once the refunded has been processed dispute the rest of the amount on your VISA.  I would told by VISA that the dispute work agaist the business, since the businesses being disputed are being fine for each dispute process.

You may also included in your e-mail that you send to them about your next step of resolving this issue would be a dispute with VISA, because VISA will ask you if you have taken the extra steps to resolve this with the business first.  And your e-mails would be the prove.