librazhy

I think 3 years ago, exactly the same thing had happened to me, except it was one mandarin speaking man line up with like 22 items and the stupid cashier let it happen.

Here is the website:

http://www.tnt-supermarket.com/big5/contactus.php

You can file your complaint along with the cashier's name.

librazhy

when a cashier has a situation like this on the express line, he/she supposed to kindly explain to the person who exceeds the item limit. Either the person reduces the purchasing items or he has to go to another line-up. Any uncooperative situation which the cashier could not handle should forward to the customer service manager via the cashier's telephone. I think this applys to most retail stores like (save-on foods 15 items)/ superstores (12 items).

librazhy

off topic