What is wrong with Shaw's customer service? Shaw, customer, wrong, service, What

bubblesalt

I really really want to know what the hell is wrong with Shaw's customer service?  They can't hire more people to answer the phone?  Because of business needs, I have to call them almost every week, and I always have to hold for like 1 hour to get to a customer service!  

Why can't they have some other way of dealing with customer?  On-line chat, email request, whatever! With the massive amount of money they charge us each month, they can surely AFFORD to hire some more people.  

I hate Shaw sooo much, I CANNOT wait until Novus comes to Vancouver and Richmond.

bubblesalt

I know, I do use that "call back" function, but for some reason, sometimes I don't get the call back, and sometimes I don't even get that option..

Because of my job nature, I have to call them like almost every week, and I really don't like sitting there listening to that stupid recorded message.

I also have to call Novus all the time too, MUCH MUCH less than I have to call Shaw, and they usually answer within 5 minutes.  Why can't we have Novus in Vancouver and Richmond?