點樣可以拎返張void cheque?

cunningchu

請耐心閱讀以下"水蛇春"訊息

我用void cheque 給管理公司要求每月自動轉帳管理費, 見佢7月同8月都無扣數, 上個禮拜初打電話問.  個Account dept 女仔最初話我搵錯部門, 話要同property manager講, 我叫佢轉條線過去, 佢又話property manager都係wrong person, 話要請示account dept 經理, 總知玩到我陀陀凌. 之後係屋企電話留言話我地無比錢 (我已經留左手提比佢).  

第二朝, 叫老公去銀行查, 先知管理公司係8月頭已經1次過收左7月同8月的管理費, 我咪打去管理公司general line (我得呢個號碼)問, 由9點打到12點, 都打唔通, 我唯有留言叫個receptionist 轉告account 果位小姐打番比我.  

果位小姐係第2日的中午先回電!!! 佢仍然話我個單位的管理費無交, 我同佢講銀行話過左數, 佢話無資料顯示, 又話唔知邊果部門忙, 好多paper work 未做, 咁我咪問佢係咪account的資料未updated (8月中無可能連8月頭的數未UPDATED架?) , 佢跟著9唔搭8話自己係新黎, 跟著仲話我地個單位7月賣左, 可能未有資料.....我頂!! 我幾時話我個單位賣左?  佢跟著話搵經理同我講, 但駁唔到線, 我都聽都佢經理點教佢...最後, 條線CUT 左, 我咪等佢地打番黎. 等左成果鐘, 無回電, 留言俾佢, 唔覆.   

再打去general line, receptionist 話條茂利係新黎, 咩都唔識, 幫我睇埋個帳戶, 都話我無交管理費, 跟著幫我駁去俾account 經理, 點知又係無人聽 (奇就奇在佢經理之前明明教條女點駁線, 見條線斷左, 又唔番比我), 我又再留言. 到左今日, 個2條女都仲未回電
  
禮拜六去左銀行, 雖然2個月的管理費已經扣左我地數, 銀行經理幫我地取消該交易 (同對方銀行聯絡我地的情況, 要求退款, 仲未知得唔得), 但係因為我地俾左張void cheque, 銀行唔可以做任何野, 我地一定要同管理處聯絡.  

既然管理處"廢"到明明收左錢都話無 (即係可以話無收過我地的void cheque), 雖然我地有Statement, 但佢地連電話都唔覆 (諗住今禮拜五踩上佢地office), 想問下有咩方法令佢俾番張void cheque我地? 如果, 佢地堅持話無, 我地有咩渠道投訴? Thanks.

唔好意思, 打左咁多complicated background info, 多謝收看同埋你的建議

cunningchu

我手頭上得銀行的statement 証明度, 我最怕佢地"賴"皮...好似銀行話齋, 佢有我地的帳號, 點做都得. 唯一係拎番張cheque   

講你都唔信, 第1次開strata mtg, 成50幾人企係lobby度開, 唉...無人投訴要企係lobby開成2粒鐘...但部份業主竟然投訴agenda係英文, 問點解唔印中文, 開會又用英文(已經係好用簡單的英文, 物業管理經理代表最後用中文開, 部份西人的業住由識得講英文的華人業住係耳邊翻譯!!)

部份業主都唔爭氣, 又點可以期望可以換走"廢"的管理公司丫.

cunningchu

回復 6# sko
I received some questions from my tenant & I had emailed property manager several times.  Unfortunately, he never respond our email.

cunningchu

回復 7# creamy
因為我6月中己經申請左auto-pay, 我無expect過佢地會係8月份1次過扣左7月8月的錢.  (因為扣數係由老公戶口扣, 佢從來都唔睇戶口, 我心血來潮問佢拎本薄睇先知有問題), 正因為佢地咁亂, 驚佢地會扣完又扣, 即使佢地(包括account manager)都知道佢地的記錄無顯示, 但好似又唔關未updated事, 但直到呢一刻為止, 都無打番俾我, 呢種處事手法係我完全接受唔到.

7月8月的管理費雖然已經扣左數, 但銀行已經幫我地stop payment (無收我地手續費), 但係亦同我地講, 如果要取消日後的自動轉賬, 唯有拎番張void cheque, 否則只可以用消極的方法取消戶口。

但係對我黎講, 明明錯不在我, 無理由要斬腳趾避沙虫架. 希望禮拜五上到佢地公司可以拆掂佢.

cunningchu

回復 5# chocolatebean
Thanks for the advises. I will bring the letter with me when I go to their office on Friday.  I'm a little bit worry and uncertain they will sign the letter as long as they are totally ignore me & never return call even the account manager knows what happen.

cunningchu

TD told me as long as i had given the void cheque together with pre-authorized debit agreement (pda) to the property mgt co.  that means we consent they can take $ from our account.  The only way to stop payment is taking back the void cheque or get their official notice of stop payment.   Otherwise, closing account is the final option.  Honestly, I do feel ridiculous and feel insecured for what i was told by TD.  

I can accept if they say their record is not updated, they make mistake or whatsover excuses.  Yet, the account manager never stand out to solve problem instead of ignoring me.  I lost confident for this co to collect bills from landlord's account and it is not the first time I receive their payment reminder even we had already paid.  i never encounter such problems with my townhouse's property mgt co whereas they even have a "black & white" note to tell you how to stop pre-authorized payments if we want in the future.

We plan to drop by their office on Friday and we hope this issue can be settled asap.

cunningchu

Thanks everyone input and advises.   

I called the mgt co yesterday, as usual, I failed to talk to the people working in account dept. Then I called again & asked the receptionist (later i found she is also AA) how to cancel pre-authorized debit.  Surprisingly, she has an access to review my account and confirmed they had charged us 2 months strata fees.  If I want to cancel PAE, simply email her & she will settle for us.  This issue had been bothering us for almost 2 weeks.  Can you believe it is settled by a AA, not the one working in account dept?! It is really interesting.  

Anyway, she was speedy to confirm our PAE has been terminated by email return & cc to account manager as we mentioned we want to get back the void cheque, if possible. The account manager finally "wake up" and replied they need to keep it.

Like Stevvo said, we will settle the bill by issuing cheque instead of pre-authorized debit in the future.  It is inconvenience, at least it is peace of mind though.