they are so stupid~
but i made a mistake to a guest in the highest level of our loyalty program......x__x this can hurt the HOTEL we can get penalty from corporate office...x__x
chocobun 發表於 2009-7-23 09:53 
A guest is a guest. Be reasonable. They couldn't complain whatever they didn't like or didn't get. Guests always lie and expect too much. |
發表於 2009-8-13 04:09
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