JR furniture Richmond store

今日打去問o下refund policy, 我用credit card 比o左$200 (包括$138 sofa bed + hst + delivery fee),個sales 話係final sale,無得退,講o下講o下話可以比20% restocking fee, 我問佢係$138 o既20%,佢話係成張單o既20%. 張單只係話20% restocking fee of shipped item, 何況本來係下星期六收貨,甘本未ship. 我想問清楚佢點解件貨都未送貨,要我o係送貨錢度加20%? 佢好惡咁話一定係$200 o既20%,跟住cut 我線.
我再打返去o既時候要求同manager 講o野,佢話佢係store manager, 我話我只係想問清楚d restocking fee,佢問我做乜要退貨,我話我發現o左另一間鋪路有一張好d,佢話呢個係我o既問題,restocking fee 一定係$40, 又cut 我線
第三次打去,佢聽電話,我問佢叫咩名,佢問我點解要知,我話我要寫compliant letter, 佢話聽日manager 先返,要complain 聽日再打過 (頭先又話自己係store manager...) 我再問多一次佢咩名,佢唔肯講,仲話有咩事叫我go to court
嬲都爆炸,寫o左信去head office,同埋fax 去呢間store,仲有o係佢o地個facebook 度post o左封信
依家唔係嬲果$40 o既問題,係嬲個服務差到咁....

auyatyat

幾好老友 (中級)

Rank: 3 Rank: 3

2^#

發表於 2011-2-18 21:34 | 顯示全部帖子

回復 2# librazhy

佢都唔肯講自己叫乜名..好差o既experience
希望大家小心...

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auyatyat

幾好老友 (中級)

Rank: 3 Rank: 3

3^#

發表於 2011-2-18 22:14 | 顯示全部帖子

回復 4# habitrailspace

唔知得唔得呢? 我都想試o下

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auyatyat

幾好老友 (中級)

Rank: 3 Rank: 3

4^#

發表於 2011-2-19 23:31 | 顯示全部帖子

今日打o左去card center, card center 話無o野可以做到.
琴晚send o左complaint letter 去佢o地head office, fax 一個copy 去間store, 同埋o係佢個facebook 度post 封信出o黎,今朝有人打比我,話淨係收20% on $138 = $27.6 而唔係收 $138+delivery+hst o既20%, 好晦氣咁叫我星期一拎返張單去.
我唔知其他store o既policy 係點,但係o係個delivery fee 同hst 上面計restocking fee,對我o黎講我唔合理.其實一開始我只係想打去問o下o野,無諗到佢o既態度會咁差,嬲到我要投訴...張sofa bed 係一d 問題都無,問題係佢o地o既customer services...結果我去另一間o野買sofa bed,計埋個restocking fee 我比多o左少少錢,但係好過我以後每次見到張JR sofa bed 都唔開心...

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auyatyat