sky

i work for UPS, avoid the brokage fee, should use express, express saver, expedited services, they wont charge on those services......,

sky

i totally understand u guys feeling, i feel embarres to collect the money from customers

sky

another solution might work, try refuse the package when the package arrive at your door, reason is no c.o.d, or no brokeage fee, when the pkg return to the depot, csr will or might call u, at that time, u can neg. the fee with them