byanca

DO NOT USE UPS.  It's the worse courier company I've ever used.  I once ordered an equipment from California; UPS stupidly put my package on a truck that went to Illinos.  
I didnt know until I called UPS a week later (because it was supposed to take only 3 days for the package to arrive Richmond)...then they told me the package was in east coast.  I was so angry and was told that now the package was on a truck from east coast back to west coast.  After the package arrived the east coast, it would be delivered to Canada.  So I asked them if you made a mistake, why didn't you send the package directly from Illinos to Canada on a flight.  The answer was because it was a ground shippment.  So, I ended up waiting for 3 weeks to get the package.........and UPS said "Sorry, there is nothing we can do!"

byanca

Then the second time, I ordered some equipment from the state and the vendor sent with UPS again.  
First, they said the driver couldn't find the address so the package wasn't delivered to my work place (I worked at UBC and UPS deliver package to my building every single day).   However, I wasn't called or informed by phone or e-mail until I called again.  Then I told them to hold the package at the airport location and I would come and pickk it up by myself.  
So I went to the office at the airport location and I got my package.  After I got home, I realized that on the box, it said 1/3...that means there were two more package on the same shippment....so I called UPS again.  The explanation was that it was a security reason that they didn't give me  the other 2 packages.........WTX....I have my IDs and I paid the duty right there.......I knew UPS is dump so I don't want them to argue with them.  So, I told them to hold my package at that location and I would go there tomorrow to pick up by myself.  I remained the customer rep at least 3 times and told her not to deliver or touch it.  
The next morning before I went, I called again and wanted to make sure the other 2 packages were still at the airport location............I was told that those 2 packages were on the truck and would be delivered...........so, my advice is DO NOT USE UPS!!!