People fed up with bad customer service
People fed up with bad customer service
Many have walked out of a store when they're not satisfied
Amanda Wawryk Jun 07, 2011 07:58:04 AM
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VANCOUVER (NEWS1130) - If you've ever walked out of a store because of atrocious customer service, you're not alone. It seems many of us have major complaints with retailers.
A Consumer Reports survey out of the US finds we don't always feel the customer is right and many of us have a lot of complaints about customer service.
Senior Project Editor Tod Marks says this is a huge problem. "Frustration really does run high. Sixty-four per cent of those surveyed say in the past 12 months, they actually left a store because the service is so bad."
The survey also finds more than 70 per cent get angry when we call about a complaint and can't get an actual person on the phone.
Marks adds if a company is giving you the runaround, don't be afraid to go to the top to be heard and have your complaint dealt with. |
發表於 2011-6-7 07:18
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