BC Ferries claims over $1 million in expired tickets

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BC Ferries claims over $1 million in expired tickets
The tickets will have no value at all 6 months after the expiry date
Dave White Mar 03, 2011 14:13:27 PM
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VANCOUVER (NEWS1130) - More than a million dollars has been raked in by BC Ferries from expired assured loading tickets.

The corporation says customers who feel duped should have read the fine print.

Deb Marshall with BC Ferries says the tickets have had a two year expiry since 1993. Last year a policy was introduced that allows the company to withdraw their value six months after the expiry date.

Marshall says it's an outstanding liability. "You know, someone might have tickets lying around for 10 years and then try to apply the value."

She says assured loading tickets are exempt from a law banning the cancellation of gift cards, because they're considered a product sold for service.

"When customers purchase assured loading tickets, they are purchasing a specific product and so it is deemed that we can have expiries on a specific product."

BC Ferries cancelled more than 15,000 trips last year, and since July, records show it's collected nearly $1.2 million.


Marshall says passengers were given plenty of notice about the change in policy.

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