IT Support : Staff Ratio at your work place? 习惯

chobit

Hi LYK,

For those who are working.  Would you share with me how's the IT support / Staff ratio is like at you work place?

I know you may not be able to answer them all, but it's all good.

Things I would be interested to know includes:

eg. 100 full time staffs : 1 Helpdesk support staff
Total number of employees: ?
Numbers of locations: ?
End Users computer skills: poor/average/expert?
Users on Desktop / Laptop by percentage??  eg. 60% desktops, 40% laptops?
% of cell phone users?  Smart Phones??

I work for a non-profit as the only IT person.  Our agency went from 30 users to over 100.  5% laptops only to over 50% are laptops now.  5 servers, 30 phones while 10 of them are smart phones.  VOIP work phones, etc...!  Am I have to do all the server upgrade, technology planning, documentations, helpdesks, user training, etc...! To me, that's like 2/3 full time jobs, where I pretty much do it alone for the last 3yrs.  I am now trying to help the agecy move on to something more healthy not just for me, but also for the agency, since we are also trying to migrate all old computers to windows 7 & Office 2010, all we are also looking into increase the use of some newer technogly like Office 365, sharepoint, Text messaging server, and IM server, full eletroinic archiving by 2014.

Thanks

Lik

If you went from 30 to 100 people, wouldn't it at least make sense to hire 2 additional persons to help out with the work? Preferably, your company should hire 3 and promote you into a managerial position where you no longer have to do any real work~

-Lik

randommike

This is only a branch office with a bigger IT support at the head office (which I don't know the details)

20 full time staffs : 1 Helpdesk support staff
Total number of employees: 20ish
Numbers of locations: 1
End Users computer skills: above average for most
Users on Desktop / Laptop by percentage??  almost all desktop
% of cell phone users?   2 BB


I was the part-time IT person for a bit (long story) and hated it. Depending on what your company's requirements, I suggest outsourcing and you yourself became the liaison between the IT solution and your end users.

ACooperFan

company size around 380....3 locations....2 locations within one block of each other (5-min walk), the third is a 10-minute drive.....

3 IT guys for technical support + their supervisor.....

i would say all end users' skills are average to above average....90+% desktops??  

umm.....my company is not in the IT industry so not sure if it's relevant....