Attractive waiter/waitress
Hi guys, I am doing an academic paper about the service industry and I need to do some primary researches. Hope you guys can help me out by participating in this poll. Thank you!
The following is my augment.
In a service situation, when customers perceived an employee to be physically attractive, they will have a lower expectation of adequate service from that particular employee.
That is, people will tend to have more tolerance toward a physical attractive waiter/waitress when he/she make mistakes and will expect less from that particular waiter/waitress.
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[ 本帖最後由 ravemother 於 2008-10-7 14:48 編輯 ] |