Excellent and fast service when I went to the Richmond office to renew my passport.
I went there on Dec 18 and there were only 2 customers in front of me. It was very quiet in the office and I was surprised to see full staff (every counter/booth had a staff). I was there at 1.15pm and finished with reviewing my application and payment and left the office by 1.40pm.
I got my new passport in the mail on Dec 30. But my application wasn't "rush". That was really fast. Good job.
Wow, great news!
Next time I will go to Richmond office for sure.
Last time I went to downtown office,
the whole procedure was line up after line up after line up.