Return/Refund Policy at the Bay/ Sears

Bikki

I just want to know if they would take return/refund for any cosmestic/skin care products at the bay/Sears?  with or without receipt

icing

They will do refund if you say you're allergic to their product

raima

it's best to call the bay to find out. cosmetics is different from regular merchandise.

cinderelly

i usually order online from sephora. if you were living in the states, they'd even cover the RETURN SHIPPING cost for you. or of course you could just bring it back into a store and return it there.
one time my order came and the item was damaged in the shipment. they covered the return shipping for me too. which was about $15cad.~ sephora probably has the best customer service in the cosmetics field ga la

Rainy

never know sephora would take used  cosmetics... but I only refund once.. at shoppers, not the bay lor.... within 30 days.....

meowmeowmeow

I think they would let you exchange for something else, if 你有ALLERGY loh...
Especially if you exchange for something more expensive or add more items (same brand), they won't "gee-gut" you geh...

tofu

not sure about the bay, but i did it once at holts.  my skin is between two colors and i chose the darker color first, but then i changed my mine.  I went back and exchanged the brand new one for a lighter color.  when they typed in my phone#, they had my purchase on file. so you can try try

布小熊

I think the Bay is with receipt, you can return within 30 days.
(same for any item purchase from the Bay... don't think cosmetics is any diff)

Bikki

I don't think they would take back USED cosmestics..
but i'm asking about a brand new, never used product.

i'm more curious to know if they take back USED (tried on) cosmetics?
cuz sephora takes them back no matter what....!
cinderelly 發表於 2009-5-11 00:38

Bikki

just out of curiousity. you may get something as a gift. and you don't want it so you want to return it