we used to use aic many years ago. at one point our pin # got stolen and there were numerous calls that went out to countries in the middle east... at the end our bill was over $1,000. but on our cont ...
cinderelly 發表於 2009-9-8 21:53
I cut the Long Distance Services because I do have bad experience before. I have un-known transaction of few dollars used by other party and this claim never entertained or solved by this services provider. I use VOIP services provider based in UK for the past 4 years and I pay approx. HK$100 for 3 months time. Free to call Hong Kong, U.S.A. and China, quality of voice is equal or better than AIC all the time.
I am still using AIC, because just want to keep the number with least cost. We used most of our cell phones which are covered by Urban Fido plan (flat rate of unlimited talk time)
I used AIC home phone for about 2 years and internet services for 1 year.
I ccomplained 4~5 times about quality of the line, ( family member do not know I called if I make one time o ...
RayRay 發表於 2009-9-8 17:51
LYK, Sorry I copied the promotion price, $8 something, to this post. Now I am paying $10.95 for the VOIP, 0.50 for 911, $0.58 for GST $0. 81 for PST ( my Casio calculator print out is $0.8015) I don't know how much they sent to PST office but I have a feeling that they may take advantage of "round-up and round down"
we used to use aic many years ago. at one point our pin # got stolen and there were numerous calls that went out to countries in the middle east... at the end our bill was over $1,000. but on our contract it clearly stated that our limit/month was only $200. they ignored it and insisted that we pay the bill in full. we refused and said the most that we were willing to pay was $200. then they threatened that collection companies will be calling us and visiting us until we pay the bill in full. at the end we wrote a letter to ming pao magazine's complaint column and they helped us sort it out~
i hv been using it for more than 10 yrs..i dont hv a problem with it
news 發表於 2009-9-8 11:21
Lucky you.
I used AIC home phone for about 2 years and internet services for 1 year.
I ccomplained 4~5 times about quality of the line, ( family member do not know I called if I make one time only). Their answer to my question " no customer filed this kind of issue and may be something wrong with your ISP". I told them I have your internet services too, then they said " we rent lines from Telus and nothing they can do." (That turn my dececision to terminate internet services)
I complained 2 Times about payment and never got solution to my question. Their calculation of GST and PST is not correct cos each time is 1~2 cents more than my calculator. They charged $1, because they send me a PAPER bill stating I have a one month overdue of $9.- plus overdue payment ($9) interest, plus new balance of another new payment of $9 for the current month.
Waiting and Talking to those ??? Customer Service Representative is waste of time. Why I make this conclusion, because waiting time is at least 1/2 hour and solution to the question is just better than zero.
Some dude agree " What you got equal to what you paid". So what services we should expected for $9.- ?!?!????X?/?~?
LYK, please post your expected monthly VOIP service for $9.- and tell me your phone service provider and $ you paid .
I used AIC at 99-00 years. But i don't like their sales and admin attitudes. My experienced:
I went back hk for like 2 or 3 months (I forgot). So i miss the payment of something like $80 dollars. They closed my account and pass to collection department. It is very piss me off.....
Just $80 dollars, and only miss payment like 2-3 months, They have my credit card number, they can auto deduct from my accout, but they said I didn't authorize they do that...what the ****...if i don't authorize them so how can I give out my credit card to them...
After that, i have no longer to use the AIC, and I tell all my friend no to use AIC.
發表於 2009-5-22 09:44
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Customer Service Representative is waste of time. Why I make this conclusion, because waiting time is at least 1/2 hour and solution to the question is just better than zero.
