朋友，你們活得開心嗎？ 朋友

ACC-HE

tiffiant

i'm not happy, my friend

Littleprince

有D MANAGER 大人大姐被D客鬧到喊架?? Can't they handle 投訴?
I like to play game with the guest.
jeje 發表於 2009-8-14 04:18

她自己就是專責做投訴的呀﹐接受過無數訓練﹐在本行超過 20 年經驗。。。 所以連她也被罵到喊﹐可想而知那個客(其實唔止一個啊)有多衰

jeje

有D MANAGER 大人大姐被D客鬧到喊架?? Can't they handle 投訴?
I like to play game with the guest.

Littleprince

最慘呢邊D人慣左D太好的 SERVICE﹐服務好就覺得應份﹐唔會欣賞﹐但少少唔順心就去投訴。。。以前都見過有D MANAGER 大人大姐被D客鬧到喊架。。。賺果少少錢真的唔容易呀

個人觀察 (無代表性架﹐只係代表我響某大公司工作多年的感受﹐唔涉及種族歧視﹐一年我平均接觸顧客 2000-3000 個架﹐咩種族都有)﹐白人客最麻煩﹐其次是大陸來的(特別係女人)﹐DD 野都投訴一餐﹐要求這要求那﹐借D意又要賠償﹐仲要係勁那種。。。菲律賓人最易話為﹐而且好有感恩的心﹐少少幫忙都會好感激。

jeje

they are so stupid~
but i made a mistake to a guest in the highest level of our loyalty program......x__x this can hurt the HOTEL we can get penalty from corporate office...x__x
chocobun 發表於 2009-7-23 09:53

A guest is a guest. Be reasonable. They couldn't complain whatever they didn't like or didn't get. Guests always lie and expect too much.

chocobun

add oil... its ok la... don't think about it la... hehe...

Today, I've a stupid guest asked me why couldn't he park infront of the building?
I said it is because the front parking does not belong to ...
meowmeowmeow 發表於 2009-7-23 03:52

they are so stupid~
but i made a mistake to a guest in the highest level of our loyalty program......x__x this can hurt the HOTEL we can get penalty from corporate office...x__x

meowmeowmeow

thanks littleprince... i hope i wont get written up becos of that......
chocobun 發表於 2009-7-23 02:33

add oil... its ok la... don't think about it la... hehe...

Today, I've a stupid guest asked me why couldn't he park infront of the building?
I said it is because the front parking does not belong to us; therefore, our guests cannot park there.
The guest said" it is ridiculous! I've not been to a place like this"
I'm sure there are always restricted area or reserved parking spot in any parking lots gar la...
But at the end, I still have smile, and said "I'm sorry about that, but you cannot park there, otherwise, you might get ticketed or towed" *smile*

chocobun

thanks littleprince... i hope i wont get written up becos of that......

Littleprince

i just said i'm neutral but today i'm not happy
very bad day at work, messed up big time ah...
chocobun 發表於 2009-7-23 00:01

敢而家都 12 點幾﹐係第二日喇﹐唔好諗呢D過左去的事喇﹐打起精神迎戰明天﹐明天又是新的一天了