[集思廣益] 齊來打造最達意的投訴台詞! problem, router, normal, 照片, 如何

Surreal

不知道大家最近的互聯網供應商的服務如何
我和我姐呢, 每天都活在瘋狂的邊緣
多得SHAW
所以, 又是時候打電話上去跟他們的客戶服務....傾訴一下這個問題了


但因為我免得又像上次一樣
"Oh, it's your router's problem"
"We're fine on our side, all the signals seems to be normal"
等等的對白
就被草草了事

所以!
這次我想表達的是希望讓他感覺到, 我們真的有急切的需要把這問題修正
(拜託! 傳1張3000kb的照片不需要5分鐘吧!)

各位大大
請幫忙修改以下的開場白....

Hello, this is calling from (地址) and our account number is (消音). We are currently subscribed to Shaw's Hi speed cable program, where service should provide up to 60mbps. But, we firmly believe that the service being provided has not met a fraction of what has been promised. For example, loading shaw.ca took up to 34 seconds. We DO have a router, but the page was being loaded while we have the cable connected from the modem directly to our computer. We would like to see if there is anything that you can do to solve this problem. Thanks.

當然不會一次過連珠炮般般講完
只是準備定一些比較有力的句子來表達問題的嚴重性....


希望大家一齊參與哦

zoids

Teksavvy, problem solved.

myversa

Just tell them

1) you already try disconnect the router and connect to ONE computer directly and

2) you are not downloading anything.  

3) You do not really care it is fine by your side; the problem is you Internet has been super slow for couple of days already.  You did not call them when it happened and you waited to see if it would recover but IT DIDNOT.

habitrailspace

for regular high speed ur not gonna get 60mbps
it should be 7.5Mbps
checkout this link:
http://www.shaw.ca/en-ca/ProductsServices/Internet/

if ur using pcs did u scan for viruses/spysware?

Purpleheart

Surreal 你係咪住 apartment 的? 我以前都係用 shaw 都有同樣你的internet speed 問題~~ 後來有人同我講Shaw cable 唔係好適合住apartment 用戶, house/townhouse 就應該冇問題的~~  後來改用 telus 就冇問題了, 速度仲好快o忝!

Surreal

for regular high speed ur not gonna get 60mbps
it should be 7.5Mbps
checkout this link:
http://www.shaw.ca/en-ca/ProductsServices/Internet/

if ur using pcs did u scan for viruses/spysware?
habitrailspace 發表於 2010-2-18 20:42

其實是三台電腦都這麼慢...所以應該不關電腦本身有沒有virus事
不過~
virus scan過期了
沒scan

Surreal 你係咪住 apartment 的? 我以前都係用 shaw 都有同樣你的internet speed 問題~~ 後來有人同我講Shaw cable 唔係好適合住apartment 用戶, house/townhouse 就應該冇問題的~~  後來改用 telus 就冇問題了, 速 ...
Purpleheart 發表於 2010-2-19 09:31

我們住house的...!
雖然樓下也有人租, 不過是分開付費的

Just tell them

1) you already try disconnect the router and connect to ONE computer directly and

2) you are not downloading anything.  

3) You do not really care it is fine by your side; the prob ...
myversa 發表於 2010-2-18 20:36

更加enrich了
謝謝

starbug

Surreal 你係咪住 apartment 的? 我以前都係用 shaw 都有同樣你的internet speed 問題~~ 後來有人同我講Shaw cable 唔係好適合住apartment 用戶, house/townhouse 就應該冇問題的~~  後來改用 telus 就冇問題了, 速 ...
Purpleheart 發表於 2010-2-19 09:31

係真架, telus 嘅 bandwith係預置嘅, shaw 就係共享嘅, 一多人用就仆街架啦..

habitrailspace

其實是三台電腦都這麼慢...所以應該不關電腦本身有沒有virus事
不過~
virus scan過期了
沒scan
Surreal 發表於 2010-2-19 10:29

worm virus can flood ur private network

if ur using genuine ms product
go to this link and download the antivirus software for free:
http://www.microsoft.com/Security_Essentials/

install it on one of your slow computer and perform a full scan. if it's clean, connect this computer using an ethernet cable directly to the network port on the shaw cable modem (this would bypass your router/wireless router and the 2 other computers).

ALSO, MAKE SURE YOUR COMPUTER HAS ALL THE SECURITY UPDATE!

http://speakeasy.net/speedtest/
check you internet speed

good luck

news

yeah..it really depends on whether your area has a lot of ppl using shaw..if it does..then you are screwed....maybe your tenant downstairs is sdownloading a lot of crap everyday..haha

you can also do an online bandwidth test to give them the approximate figure that you are experiencing too and also mention u already tried all the methods available to resolve the problem on your side

Surreal

yeah..it really depends on whether your area has a lot of ppl using shaw..if it does..then you are screwed....maybe your tenant downstairs is sdownloading a lot of crap everyday..haha

you can also do ...
news 發表於 2010-2-19 11:37

係真架, telus 嘅 bandwith係預置嘅, shaw 就係共享嘅, 一多人用就仆街架啦..
starbug 發表於 2010-2-19 10:35

樓下是一個啊叉, 一個老太婆, 一個老外
實在很難聯想到他們會瘋狂下載....


而且我們的街非常短,
一整條街才三個街口而已...


不過其實時段很重要呢!
像現在01:30就很順了

20:00的話可以連facebook都開不到...

worm virus can flood ur private network

if ur using genuine ms product
go to this link and download the antivirus software for free:
http://www.microsoft.com/Security_Essentials/

install it on one ...
habitrailspace 發表於 2010-2-19 10:54

下載ing...
謝謝幫忙~!