What is wrong with Shaw's customer service? Shaw, customer, wrong, service, What

bubblesalt

I really really want to know what the hell is wrong with Shaw's customer service?  They can't hire more people to answer the phone?  Because of business needs, I have to call them almost every week, and I always have to hold for like 1 hour to get to a customer service!  

Why can't they have some other way of dealing with customer?  On-line chat, email request, whatever! With the massive amount of money they charge us each month, they can surely AFFORD to hire some more people.  

I hate Shaw sooo much, I CANNOT wait until Novus comes to Vancouver and Richmond.

fibbi

I have called Shaw a couple times recently. Avg wait time is about 20 mins. I think it's not too bad.

Btw...if you are long term customer with Shaw, try ask them to give you some "customer loyalty discount". See what the rep can do. My co-worker got $25 off each month for 6 months (no contract).

slamdunk6

time to switch provider

peter236

I have called Shaw a couple times recently. Avg wait time is about 20 mins. I think it's not too bad ...
fibbi 發表於 2010-10-14 16:39

How much was he paying Shaw each month before loyalty discount?

Guy

Shaw has e-chat and twitter to comm to its customer service

tiffiant

shaw sucks
bad CS~~~~~you have to hold one ahour, that's crazy
but some people hold like few hours in the busiest time~~~~

fm9610

回復 6# tiffiant

That is why I use a speaker phone whenever I call Shaw, Rogers, Telus, Fido or any customer service. You get music during your wait!

KittyLeung74

It takes about one hour to wait for the customer service.  I hate to listen to the music and its message again & again.  

pkphilip

Shaw is bad? I think they are pretty good and professional because they can do what you ask for them. Compare to Telus, Telus has relatively fast service, but it's only good if they don't bounce you around to different "department". No one really seems to care.

I use online chat with Shaw because it's faster.

One of the best call center system is WestJet, WestJet is well known for long hold time and their call-back system works!! The machine will call back and once you accept, you get to talk to a person RIGHT AWAY! The person on the line knows what's going on and get to the point.

I don't think it's about hiring, it's about getting the right people. It seems most people does not want a call center job because it feels negative and cheap labour. Rogers has been hiring constantly, and they are still hiring since years ago.

Philip

tiffiant

shaw should do some training on workers