kingkong123

回復 30# chrichri


    you must working a financial institution with retail banking right?

generally only revolving credit shows on the credit report, LOC and credit card
it depend on how your mortgage is registared revolving or not. your financial institution must registared their mortgage as revolving account.

mortgage is not a loan, but is a evidence of loan

ah3

I worked in a call centre. My opinion is often the agent have no power or limited power to accommodate certain requests, e.g. waiving charges while they know themselves the caller should not be held accountable. Having said that, they might just tell you it's your fault, pay for it, blah blah blah like a robot. So, I say go straight to someone higher who can make the decision.