I have been to the Posh in Richmond and Broadway, when Richmond branch first opened, their beef quality is quite good but since then it has gone downhill now. I went to the new Broadway branch the other day and I don't think I will go again unless they change the beef they are serving and their customer service. Although in the menu they said they serve 肥牛, I expect to have half meat half fat but when the beef came, 2/3 of the sliced beef is fat. Some of them are even 4/5 are fat... I am not here to eat fat, I want beef with some fat. The pork is ok.
Plus you better be there EXACTLY on time. I made a reservation at 630pm Sat, a lady there called me at 628PM and told me if I cannot arrive exactly on 630PM she will give the table away... I have never been experienced this kind of customer service before, she (her name starts with M) has a very rude attitude, maybe they have so many customers that they don't care about losing one or two of them. It is understandable to give away the table if the party is late for more than 15mins or so, but less than 5 mins late and they give away table that I reserved more than 3 days ago, they really have to revise their customer service policy otherwise they will be losing more and more customers. |