thanks littleprince... i hope i wont get written up becos of that......
chocobun 發表於 2009-7-23 02:33
add oil... its ok la... don't think about it la... hehe...
Today, I've a stupid guest asked me why couldn't he park infront of the building?
I said it is because the front parking does not belong to us; therefore, our guests cannot park there.
The guest said" it is ridiculous! I've not been to a place like this" I'm sure there are always restricted area or reserved parking spot in any parking lots gar la...
But at the end, I still have smile, and said "I'm sorry about that, but you cannot park there, otherwise, you might get ticketed or towed" *smile*
add oil... its ok la... don't think about it la... hehe...
Today, I've a stupid guest asked me why couldn't he park infront of the building?
I said it is because the front parking does not belong to ...
meowmeowmeow 發表於 2009-7-23 03:52
they are so stupid~
but i made a mistake to a guest in the highest level of our loyalty program......x__x this can hurt the HOTEL we can get penalty from corporate office...x__x
they are so stupid~
but i made a mistake to a guest in the highest level of our loyalty program......x__x this can hurt the HOTEL we can get penalty from corporate office...x__x
chocobun 發表於 2009-7-23 09:53
A guest is a guest. Be reasonable. They couldn't complain whatever they didn't like or didn't get. Guests always lie and expect too much.
發表於 2009-7-22 19:29
| 
?
I'm sure there are always restricted area or reserved parking spot in any parking lots gar la... 