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I was lining up at the express lane to pay at T&T. The till clearly says 6 items or less. I only had two items. However, the big6 woman in front of me had a buggy full of things. I couldn't count exactly how many items were in their buggy, but seconds later her husband showed up and threw in more items in the buggy. I told the couple that this lane is 6 items or less only, you have way more items here. Their reply was that they have two people so they can buy more. WTF?
What's even more frustrating, the cashier rang in all of their items, a total of 15!!!! So I asked the cashier is it that if you bring along a person you can line up at 6 items or less till and buy 12 items? 3 people can buy 18 and so on? How is that fair to the people lining up who actually have less than 6 items? The cashier said yeah they have two people so it's okay. But I said all 15 items were on the same bill, and you're telling me it's okay?? The cashier did not apologize, she just said it's okay because they have two people!! What's worse, she made a double count on one of my items, so in the end I have to line up at customer service to get my refund!!!
At the end I went to the customer service to make my complaint (and get my refund at the same time). The manager told me that the cashier shouldn't have rang in the items for that couple. I've told her so many times there are people who ignore signs and line up at express lanes when they have 15-20 items, and your cashiers do not care. So why bother setting up express lanes?
火!!! |
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發表於 2011-3-3 18:51
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