求救：跟翠明旅行團被騙，而家仲響團 旅行, 中餐, restaurant, family, 本地人

Nox

第三日啦，忍無可忍上黎求救

我星期五參加左翠明一個去Banff嘅旅行團
（因為屋企人話公路好大雪唔好開車窩）
報團時候，個agent話個團停站地方無野食，要交159蚊包餐
當時我話，我本地人啦應該揾到野食，
但個agent堅持話旅行車停嘅地方只有安派左嘅地方有野食

結果第一日中午，個團食內陸嘅一間中餐，難食到嘔！
仲要隔離有其他餐廳
我同導遊投訴，佢就耍我太極叫我打俾agent
夜晚又係中餐，今次隔離有White Spot, Panago, 同其他family restaurant！

第二日，導遊話可以不跟中餐，但西餐無得不跟

Nox

點知仲衰！
乜都係set好嘅，
牛扒全熟，無得要幾成熟
全部團去嘅地方旁邊一定有其他選擇！

而家第三日，依然係咁

我不停聯絡翠明，要求退餐回水但至今依然無回覆！

Nox

我想問下大家有乜辦法可以解救？
而家個團仲有兩日要挨呀！

有無乜投訴專線可以投訴旅行社呃我？

布小熊

If you have already paid, I think it's hard to "cancel the option" now...
Best to report to BBB after because they have given you incorrect information for you to make a decision to pay for the meal option.
There are some good food in Banff ... I dislike tour groups...

Nox

I only joined tour because my parents told me the road condition is poor and a friend who was supposed to come along and drive suddenly decided not to come.

I can't call BBB about my parents, but about the tour, I really felt like being scammed.

Does Tourism Vancouver deal with complaints like the tour board in HK?  Coz BBB takes a long time to reply, and by time they are done with the process, I would be back in HK already

吳孟達

BBB is not part of the government.
I don't understand why people always refer to BBB since they can't help you out.


15. Why can't BBB stop rip-offs and scams?

Many times, BBB does. Although the BBB system does not have legal and policing powers, BBBs provide information about marketplace fraud through reports to the public, media releases and alerts.

BBBs work closely with local, state, and federal law enforcement agencies, providing them with valuable information on potentially fraudulent activities. Many times, BBBs are the first to know about a developing scam and they alert authorities and the public. When a scam develops in one part of the country, the news travels quickly among BBBs that, in turn, alert the public in their communities.

The public can help to stop rip-offs and scams by contacting BBB before they do business with an unknown firm and by notifying their BBB of a potential scam. And always remember the wise adage, "If it sounds too good to be true, it probably is."

布小熊

回復 6# 吳孟達

So where is a better place for Nox to deal with this?
I can't find anything on tourism vancouver site so far

randommike

Your parents are correct that the road is not good during this time of the year.
It sounds like you are on the tour already so you are stuck.

I would write a bad review on yelp or something. BBB is largely useless.

布小熊

回復 8# randommike

That's right. I never search BBB. But I used yelp, tripadvisor, google..etc.
But that won't get Nox any thing back. I don't know what he can do now though when he is still traveling with the tour group.

吳孟達

Yeah, BBB should not be the place to go since we are complaining a Chinese business and no one care about it.
What he can do is simply search for all local chinese forum and write bad review about it.. Sorry to say that but it is not much you can do.

Another thing is, those tour is designed for senior Chinese or Chinese from oversea (Hk, China), this is why mostly they only serve Chinese food or well cooked steak since this is more suitable for the tour. And it is easier to manage the whole trip if everyone is eating at the same place...

Just my 2 cents.